Knowledge Management

Knowledge Management Trends in the Government
Knowledge Management initiatives in Government continue to emerge:

• The Federal Knowledge Management market is expected to grow from $965 million in FY 2005 to $1.3 billion in FY 2010 (source: INPUT).
• Army Knowledge Online (AKO), the world's largest intranet with over 1.8 million users, has become the paradigm for a complete military knowledge management solution named Defense Knowledge Online (DKO).
• The Federal Chief Information Officers Council established the Knowledge Management Working Group as an interagency body to bring the benefits of the government's intellectual assets to all Federal organizations, customers, and partners (www.kmgov.com).

KM Scenario with CYIPRO

You need to put together a briefing for your commander's speech at next week's leadership conference. Note that this is a yearly conference that your predecessor supported in the past, and unfortunately, your predecessor PCS'd out of the country and is unavailable for assistance. To your benefit, however, the predecessor stored all briefings and instructions in CYIPRO.

You simply click on the CYIPRO file archive and either search or simply navigate to the conference briefings. Not only have you found previous briefings to download and view, but also you see that a template exists for the conference briefing. By selecting to create a project from the CYIPRO conference template that the predecessor created, all the tasks now appear including all logistical data, time to complete each task, and lessons learned. You can now create the briefing using historical data and were able to leverage human capital without direct support from your predecessor.

Whether your organization is geographically dispersed or works from one location, CYIPRO provides a virtual work space for teams to collaborate, manage projects, and store information for knowledge retention. CYIPRO allows organizations to break down stovepipes and eliminate information hoarding. Through a simple to use web interface, all information may be stored and shared among teams, divisions, across organizations and beyond.

Problems

1. Organizational Stovepipes
2. Staff Turnover
3. Human Capital Initiatives (PMA)
4. Information Hoarding
5. Lessons Learned

Three Steps to Knowledge Management Success with CYIPRO

Knowledge Management with CYIPRO can be successful by following three steps.

1. Create a virtual organizational structure within CYIPRO to mirror your current structure to include divisions and teams.
2. Use CYIPRO daily to manage projects and tasks across the organization. Build templates for repeatable practices and processes.
3. Store all files, notes, emails and attachments in CYIPRO to retain organizational knowledge when staff leave for a new post.

Results of Knowledge Management with CYIPRO

Teams work more efficiently with the improved communication, exchange of data, scheduling and time management that CYIPRO offers.

• Support the President's Management Agenda (PMA) with the strategic management of human capital.
• Build a culture of SMEs (Subject Matter Experts), who capture, reuse and refine information and turn it into shared knowledge.
• Break down organizational barriers of information hoarders and stovepipe divisions with a new accountability-based culture centered on information sharing.