Customer and Vendor Management

Customer and Vendor Management Trends in Government
The IT Integration among Customers, Suppliers and Vendors in the Government continues:

• The Federal Aviation Administration (FAA) plans to use Other Transaction Authority (OTA), an approach that creates government/industry partnerships under which companies that develop new products can keep the intellectual property rights to them.
• Pentagon technology programs captured more than one-third of the finalist slots for an award honoring best practices in federal agency information sharing.
• Marine Corps Systems Command's procurement office in Quantico, Va., links 27 vendors and 1,500 customers together. "It allows us to share information," stated Mark A. Hoyland, director of the command's acquisition center for support services.

Customer and Vendor Management with CYIPRO

Successful organizations communicate with their customers and vendors on a daily basis. CYIPRO allows you to invite specific customers, suppliers, and vendors to join specific teams, enabling those teams to easily exchange information, files, coordinate meetings, and schedule events effortlessly. All communications occur through Secure Sockets Layer (SSL) and digital certificates may be exchanged to allow for email encryption.

CYIPRO allows you to create specific security permissions for your customers, suppliers and vendors to limit access to only specified areas within your organization's CYIPRO.

Problems

1. Documented Communications
2. Integrated Solutions
3. Collaboration
4. Expectations Management
5. Contact Management

Three Steps to Customer and Vendor Management Success with CYIPRO

Customer and Vendor Management with CYIPRO can be successful by following three steps.

1. Create teams within CYIPRO for customers, suppliers and vendors to share information. Invite customers, suppliers and vendors to your CYIPRO.
2. Mandate that communications are documented in CYIPRO to ensure that the delivery of services and expectations are properly managed.
3. Track and share progress reports to enforce your goals of communication and collaboration.

Results of Customer and Vendor Management with CYIPRO

CYIPRO offers the ideal medium to capture and share information among your organization's customers, suppliers and vendors.

• Collaborative, integrated solutions may be realized among your customers, suppliers and vendors.
• All contacts may be captured, updated and linked to project team to facilitate communications with any staff members within those teams.
• With project reports all deliverables are tracked to verify that the delivery of services is on time and under budget.